Answers to FAQs
Trees Foundation processes online donations for our Conservation & Restoration Partners. We pay the processing fees so they don’t have to. Your credit card statement will list Trees Foundation as the recipient, but 100% of your donation will go to the organization of your choice.
Your privacy is important to us, so the information we collect from you will only be used in-house for actions relating to your gift to us (like tax forms and mailings), or to get in touch with you. We do not rent, sell, or share your information with anyone else.
Refunds are available within 3 business days via phone or e-mail, or in writing. Please contact us as soon as is humanly possible if you think your card has been charged in error and we will do our best to resolve the issue with you.
Recurring donations are fast becoming the lifeblood of nonprofit organizations like ourselves. If you have decided to support us in this way (thank you!) we will automatically process your donations every month on the day you signed up. Cancellations for recurring donations can be made at any time but are not retroactive, meaning you will not be charged in the future but we cannot offer refunds for past payments.